Cisco Press eBooks

This is the eBook version of the printed book.

Cisco CallManager Best Practices: A Cisco AVVID Solution

Delivers the proven solutions that make a difference in your Cisco IP Telephony deployment

* Learn dial plan best practices that help you configure features such as intercom, group speed dials, music on hold, extension mobility, and more
* Understand how to manage and monitor your system proactively for maximum uptime
* Use dial plan components to reduce your exposure to toll fraud
* Take advantage of call detail records for call tracing and accounting, as well as troubleshooting
* Utilize the many Cisco IP Telephony features to enable branch site deployments
* Discover the best ways to install, upgrade, patch, and back up CallManager
* Learn how backing up to remote media provides both configuration recovery and failure survivability

IP telephony represents the future of telecommunications: a converged data and voice infrastructure boasting greater flexibility and more cost-effective scalability than traditional telephony. Having access to proven best practices, developed in the field by Cisco IP Telephony experts, helps you ensure a solid, successful deployment.

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This is the eBook version of the printed book.

Cisco IP Communications Express: CallManager Express with Cisco Unity Express

Telephony solutions for the small and medium business, enterprise branch office, and small office

* Detailed information not available in any other resource enables you to deploy IP telephony solutions with maximum efficiency
* Building blocks of the product features provide solutions that enhance the operations and productivity of your organization
* Numerous examples show you how to configure the comprehensive suite of features available with Cisco IPC Express
* Insights from the experts demonstrate how you can enhance your IP telephony system with applications such as automated attendant and voice mail
* Management and troubleshooting tips will help you keep your network up and running smoothly

Enterprise branches and small and medium businesses require IP telephony solutions particular to their size. Cisco® IP Communications (IPC) Express is the answer: a one-box solution that provides turnkey operation with an easy-to-use web-based interface for combined voice and data needs. Cisco IPC Express delivers a comprehensive suite of telephony features, security, and applications–but how will you use them to your best advantage?

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This is the eBook version of the printed book.

Cisco IP Telephony (CIPT) (Authorized Self-Study), 2nd Edition

Foundation Learning for CCVP IP Telephony

Jeremy Cioara, CCIE® No. 11,727

Cisco IP Telephony (CIPT), Second Edition, is a Cisco®-authorized, self-paced learning tool for CCVP IP telephony foundation learning. This book provides you with the knowledge needed to install, configure, and maintain a Cisco IP telephony solution. By reading this book, you will gain a thorough understanding of Cisco Unified CallManager version 4.1, the call routing and signaling component for the Cisco IP telephony solution.

Cisco IP Telephony (CIPT) expands your knowledge of voice over IP (VoIP) and public switched telephone network (PSTN) components and technologies. This book teaches you how to describe, install, configure, and support Cisco Unified CallManager 4.1 in a Cisco network including such features as security and video; how to configure gateways, gatekeepers, and switches; and how to build route plans to place intra- and intercluster Cisco IP phone calls. Chapter review questions, detailed configuration examples, network diagrams, and thorough explanations help reinforce learning.

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This is the eBook version of the printed book.

Configuring CallManager and Unity: A Step-by-Step Guide

An indispensable step-by-step configuration guide for IP Telephony professionals

* Includes step-by-step configuration instructions for CallManager features and Unity administration tasks
* Demonstrates how to deploy devices and implement your dial plan
* Covers Call Admission Control features and class of service
* Examines different subscriber types and how subscribers are added, imported, and managed
* Includes step-by-step instructions for call handling and auto attendant configuration
* Describes how to use Unity and CallManager together to deliver unique features

To properly deploy any type of technology, networking professionals must understand not only the technology but also how to configure and integrate it with other solutions. That’s the key to Configuring CallManager and Unity–it focuses on the configuration issues associated with CallManager and Unity® deployments while ensuring that you understand the technologies behind your deployment.

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This is the eBook version of the printed book.

Cisco Voice over IP (CVoice) (Authorized Self-Study Guide), 2nd Edition
Foundation learning for CCVP voice over IP

Kevin Wallace, CCIE® No. 7945

Cisco Voice over IP, Second Edition, is a Cisco®-authorized, self-paced learning tool for Cisco Certified Voice Professional (CCVP) voice over IP (VoIP) foundation learning. This book provides you with the knowledge you need to implement and support data and voice integration solutions at the network-access level. By reading this book, you will gain a thorough understanding of basic IP telephony operation and router configuration, support, troubleshooting, and integration with an existing public switched telephone network (PSTN).

Cisco Voice over IP lays the foundation for gaining hands-on skills and a significant understanding of packet telephony. Coverage includes analog and digital voice connections, voice interface configuration, voice dial peer configuration, VoIP fundamentals, VoIP signaling and call control protocols, and voice quality improvement and maintenance. Chapter review questions, practice items, real-world examples, and hands-on lab exercises all help reinforce learning. Whether you are preparing for CCVP certification or simply want to gain a better understanding of VoIP, you will benefit from the foundation information presented in this book.

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This is the eBook version of the printed book.

Cisco Voice Gateways and Gatekeepers
Understanding and configuring GW/GK in complex VoIP networks

Denise Donohue, CCIE® No. 9566
David Mallory, CCIE No. 1933
Ken Salhoff, CCIE No. 4915

Deployments of voice over IP (VoIP) networks continue at a rapid pace. Voice gateways are an essential part of VoIP networks, handling the many tasks involved in translating between transmission formats and protocols and acting as the interface between an IP telephony network and the PSTN or PBX. Gatekeepers and IP-to-IP gateways help these networks scale. Gatekeepers provide call admission control, call routing, address resolution, and bandwidth management between H.323 endpoints including Cisco IOS® voice gateways and Cisco® Unified CallManager clusters. IP-to-IP gateways allow VoIP calls to traverse disparate IP networks.

Cisco Voice Gateways and Gatekeepers provides detailed solutions to real-world problems encountered when implementing a VoIP network. This practical guide helps you understand Cisco gateways and gatekeepers and configure them properly. Gateway selection, design issues, feature configuration, and security and high-availability issues are all covered in depth. The abundant examples, screen shots, configuration snips, and case studies make this a truly practical and useful guide for anyone interested in the proper implementation of gateways and gatekeepers in a VoIP network. Emphasis is placed on the accepted best practices and common issues encountered in real-world deployments.

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This is the eBook version of the printed book.

A systematic approach to understanding the basics of voice over IP

* Understand the basics of enterprise and public telephony networking, IP networking, and how voice is transported over IP networks
* Learn the various caveats of converging voice and data networks
* Examine the basic VoIP signaling protocols (H.323, MGCP/H.248, SIP) and primary legacy voice signaling protocols (ISDN, C7/SS7)
* Explore how VoIP can run the same applications as the existing telephony system but in a more cost-efficient and scalable manner
* Delve into such VoIP topics as jitter, latency, packet loss, codecs, QoS tools, and security

Voice over IP (VoIP) has become an important factor in network communications, promising lower operational costs, greater flexibility, and a variety of enhanced applications. To help you understand VoIP networks, Voice over IP Fundamentals provides a thorough introduction to the basics of VoIP.

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